FREQUENTLY ASKED QUESTIONS
On this site you can find most asked questions. If you can't find your question try to contact us via phone or email.
Each book has a fully personalised story. This means that your child’s name appears not just in the dedication, but throughout the whole story. Your child becomes the true hero of the book!
Delivery is FREE across the whole UK.
As it takes a bit of time to create each personalised book (we take care of every and each page), you should expect to have your lovely book 10 days from ordering.
Currently, we don’t offer expedited delivery service.
We would recommend ordering BEFORE 13th December to ensure you can have stress-free holiday and get our lovely books in time to go under the Christmas tree.
Currently, we have spread our roots to France, Germany, and the Czech Republic, where you can purchase our books in the local language.
If you are outside these countries, we don’t offer international shipping just yet. But watch this space. :)
You can cancel your order within 1 day of purchase. After that, we won’t be able to refund your purchase as the book will be in manufacturing.
If you received a damaged book or have any other issues, please check out our Terms and Conditions and don’t hesitate to get in touch so we can help you out.
There are many ways! For the social butterflies among you, we are always on Facebook, Twitter, and Instagram so don’t hesitate to reach out to us there.
Otherwise please head to the contact section and send us an email.